Shipping & Delivery
1. Delivery Information
We will aim to deliver your order by the estimated delivery date set out on the website, unless there is an event beyond our control. If we are unable to meet the estimated delivery date, the courier handling your package will update you your revised estimated delivery date.
Delivery times are based on the time your package is sent and should only be used as a guide. We cannot take responsibility for customs clearance delays or failed payments, though we aim to minimise any potential delays.
Depending on your location, our orders can be delivered by different couriers including but not limited to the following: Pos Laju, Pgeon, Skynet, DHL, Aramex, J&T, TNT, FedEx.
2. Delivery Timeline
Our current processing time to dispatch an order from our HQ is 3-5 working days excluding the day the order was received.
Once your parcel has been dispatched from our HQ, it will take approximately:
West Malaysia: 1-3 working days
East Malaysia: 3-5 working days
Rest of the World (ASEAN, Australia, New Zealand, Singapore, UK): 7-14 working days (will be rolled out in the near future)
Due to the ongoing effects of coronavirus around the world and potential for delays in local customs, the information provided is for guidance in the event of no significant delays.
3. Change of Shipping Address
If you need to make a slight change to your shipping address, kindly drop us an email at firstname.lastname@example.org. We are able to change the address as long as the package has not left our HQ. Unfortunately, if the package has already been shipped out, we will not be able to make this change.
4. Duties and Taxes
Some countries charge a duty or tax on packages imported from Malaysia over a certain value. If your order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as we cannot be held responsible for any tax payments.